Refund & Returns Policy

Before You Send Anything Back

Please don’t post anything back to us before you’ve spoken to us first. Every return, exchange, refund or replacement gets reviewed and approved before it’s on its way, so you’re never guessing, and neither are we.

When you reach out, it helps to have on hand:

• Your order number
• The item name
• A clear description of what’s wrong
• Photos, if the item arrived damaged, faulty or incorrect

If you think something’s faulty, damaged or wrong, please don’t wear it, wash it, use it, or alter it before we’ve had a look. It helps us sort it faster, and it keeps every option open.

If Your Order Arrives Damaged, Faulty or Wrong

Inspect your order as soon as it arrives, and get in touch as soon as possible, ideally within 5 business days, though this doesn’t limit your rights below. Depending on what’s happened, we’ll sort a repair, replacement, exchange, refund, or another fair remedy. If the fault is confirmed, you won’t pay a cent more in shipping to put it right.

Clear photos help us move quickly, especially for anything visibly damaged or incorrect.

Choosing the Right Size or Style — Lingerie, Hosiery and Apparel

Please choose carefully. Because of the intimate nature of what we sell, we don’t generally offer change of mind returns on lingerie, underwear, swimwear, hosiery, bodystockings, leather, vinyl, menswear or costumes, including the wrong size, the wrong colour, or simply changing your mind.

Where we do agree to a size or design exchange, the item needs to come back to us unworn, unwashed, unused, unmarked, and in its original resaleable condition, tags, packaging and any accessories included.

Check our sizing guide before you order. It’s the best way to get this right the first time.

Adult Accessories & Personal Wellness Items

These get a different, stricter test than lingerie, and for good reason. For your safety and everyone else’s, adult accessories and personal wellness items can only be returned or exchanged if they’re completely unopened, with the original hygiene seal intact. Once that seal is broken, we’re not able to accept the item back, even unused. This isn’t us being difficult, it’s a genuine, industry-wide health and safety standard, and it protects you as much as the next customer.

If an item in this category arrives damaged, faulty, or not what you ordered, the section above still applies in full, get in touch and we’ll sort it.

Our adult accessories are sold for personal, novelty use. They’re not intended as medical devices, haven’t been clinically tested, and no medical claims are made or implied about any of them.

Sale & Clearance Items

Sale and clearance items aren’t eligible for change of mind returns or exchanges, wrong size, wrong colour, or a change of heart included. Your rights under Australian Consumer Law still apply in full if something’s genuinely faulty, damaged, unsafe, or not as described.

Who Pays for Return Shipping

For an approved size, style, or change of mind exchange, return and replacement shipping is on you. If we’ve confirmed the item is faulty, damaged, or wrong, we cover it, no extra charge, ever.

How Long You Have

For a voluntary size or style exchange, get in touch within 30 days of dispatch. That window is just for exchanges we’ve chosen to offer, it never limits your rights under Australian Consumer Law, which don’t expire on a clock. For anything damaged, faulty, or wrong, the sooner you reach out the better, 5 business days is ideal, though again, your legal rights aren’t bound by that number.