Shipping Info
Shipping Info
We want your Sensual Moments order to arrive quietly, safely, and exactly when you’re hoping for it, plain packaging, honest tracking, and no surprises.
Customer shipping information
Discreet, always
Everything ships in plain, unmarked packaging, no product names, no category labels, nothing on the outside that hints at what’s inside.
Check your address
Please confirm your full name, delivery address, suburb, state, postcode, and contact details before placing your order.
Tracking updates
Where tracking is available, details are provided after dispatch. Carrier scans can take a little time to appear once the parcel leaves us.
Shipping Your Order
However your order gets to you, we want it to arrive quietly, safely, and exactly when you’re hoping for it.
Once your order’s placed, we prepare it for dispatch and send it to the delivery address provided at checkout. Please make sure your shipping details are correct before completing your order, incorrect or incomplete details can delay delivery.
Discreet, Always
Everything ships in plain, unmarked packaging. Product names, lingerie descriptions, and intimate item details are never shown on the outside of your parcel, lingerie or adult accessories, the outside of the box looks like nothing at all.
Processing Your Order
Once your order’s placed, we get to work, confirming details, preparing items, and arranging dispatch. Most orders are processed as quickly as possible, though busy periods, promotions, and public holidays can occasionally add a little time.
If your order includes a mix of items, it may be prepared and shipped as more than one parcel, sometimes a day or two apart, each with its own tracking. If that happens, everything’s still on its way, just not always in the one box.
Delivery Times
Delivery timeframes depend on where you are, your carrier, and stock availability, and they’re always estimates rather than guarantees. Metro addresses tend to move faster than regional or remote ones, and public holidays, weather, and peak periods can all add time once your parcel’s in the carrier’s hands.
Getting Your Address Right
Please double-check your name, address, suburb, state, postcode, and contact details before you check out. We can’t guarantee a change once an order’s already processing or dispatched, if you spot a mistake, contact us straight away with your order number.
Tracking Your Order
Where tracking’s available, you’ll get the details after dispatch. Give it a little time to update, carriers only scan a parcel in once it’s actually reached their system, so a quiet tracking page in the first day or two is completely normal.
Questions We Hear Often
Is shipping really discreet?
Yes, plain packaging, no product or category names visible from the outside, every time.
Why did my order arrive in more than one box?
Some orders are fulfilled from more than one place behind the scenes, so occasionally your items will arrive as separate parcels with their own tracking, sometimes a day or two apart. Everything’s still coming, just not always in one box.
Can I change my address after ordering?
If you catch it fast, contact us and we’ll try. Once an order’s processing or dispatched, we can’t guarantee a change.
My tracking hasn’t updated, is something wrong?
Usually not. Some carriers only update once the parcel reaches a depot, so a delay in the first day or two is normal. If it still looks stuck after that, check the details first, then reach out with your order number.
What if my parcel seems delayed?
Check tracking first, carrier issues, holidays, weather, and remote addresses can all add time. Still concerned after that? Contact us with your order number and we’ll look into it.
About This Policy
Issued by Sensual Moments Lingerie (ABN 76 932 047 791), Suite 329/98-100 Elizabeth Street, Melbourne VIC 3000, trading as Sensual Moments.
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